At unseenbeaches.com we always strive to make the best possible shopping experience for you. For shipping and returns questions we outlined a few answers in case some questions arise when shopping with us:

HOW LONG IS SHIPPING?

unseenbeaches.com uses several manufacturers that ship some of our products directly from our fulfillment center and others from the manufacturers. It’s possible for some placed orders to come from different places from our fulfillment center as well as separate packages for one order placed due to this reason.

Shipping orders received are usually processed within 1-2 business days from order placed. If you decide to cancel or modify your order for whatever reason please get back to us as soon as possible within 12 hours of placed order. Please, note if your notification was given after 12 hrs of placed order we won’t be able to accommodate your request. Specifically, once items have been packaged and shipped.

Shipping delivery times will vary depending on the distributor shipping policies from that origin.  Please, be aware that the length it takes for your order to arrive is typically between: 10-20 business days. If however, your item was never received between this time frame please contact us to let us know so we can further look into the matter.

 

HOW DO I RETURN AN ITEM?

If you are not happy with your purchase and wish to return an item, please contact us within 14 days from receiving your order.

Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

Only items purchased directly from www.unseenbeaches.com will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.

Returned items must be in original packaging, including any accessories, manuals, and documentation.

Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.

Returns made without receipt may be refused. unseenbeaches reserves the right to deny any return.

 

WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?

Did you receive a faulty unit, or the wrong product? Simply not satisfied with your order?

Please contact as to start the return process. Please include the following information:

  • Order number
  • Proof of purchase
  • Video or photo of the faulty product (if applicable)
  • Complete delivery address
  • Contact telephone number

In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.

HOW LONG IS THE RETURNS PROCESS?

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.

WHEN WILL I RECEIVE MY REFUND?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven’t received a credit for your return yet, here’s what to do:

Contact the bank/credit card company. It may take some time before the refund is posted to your account.

HOW DO I CHANGE OR CANCEL MY ORDER?

Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make. You must contact us within 12 hours of placed order. Please, note if your notification was given after 12 hrs of placed order we won’t be able to accommodate your request. Specifically, once items have been packaged and shipped.